Inside Self-Storage Store. Facility Operation

Operations Manual ... What Operations Manual? Developing Self-Storage Policies and Procedures

Learn how to create a self-storage operations manual of policies and procedures for your facility, use it to improve the business, and get employees to embrace and buy in to the new processes.

$19.00

Handling Tricky Customer-Service Issues in Self-Storage

Learn how to effectively address difficult customer-service situations in self-storage, including procedures to put in place, how to initiate contact and how to close an interaction once resolution is reached.

$19.00

Self-Storage Facility Auditing: Does Your System Meet Up-to-Date Standards?

Learn when, why and how to conduct a self-storage audit to keep your business running optimally. Topics include site-performance standards, tips on selecting an auditor, what experts look for, and more.

$19.00

Mastering Your Self-Storage Pricing Strategies

Learn how to maximize the profitability of your property through smart revenue-management strategies, including how and when to raise rates, factors in setting rents, key management reports, and more.

$19.00

Training Your Self-Storage Staff to Create High-Performance Personnel

Learn how to build an effective self-storage training program, including systems and techniques, trainee testing, continuing education, and how to create a supportive, educational employee culture.

$19.00