Speaker: Jim Mooney, Vice President of Operations, Freedom Storage Management
Format: DVD (USPS Shipping Required)
Duration: 34 minutes
NOTE: Please allow up to three business days for the processing of your order.
Balancing the Personal and High-Tech Worlds of Self-Storage Customer Service
While there are many customers who prefer digital services, there are still scores of people who demand face-to-face interaction with the companies they patron. To meet the needs of each customer type, today’s self-storage operators must be able to walk in both worlds. Learn how to positively relate to your tenants and prospects on their level—no matter what that is.
You’ll learn:
- How to identify which interaction style a customer prefers
- How to read body language
- Which technology is necessary for tenant interaction today
- How to keep customer-facing technology current
- How to successfully interact with customers of all types
This product is also available as on-demand video.
