Speaker: Phil Murphy, President, CallPotential and Next Door Self Storage
Format: DVD (USPS Shipping Required)
Duration: 34 minutes
NOTE: Please allow up to three business days for the processing of your order.
The Three Rs of Customer Experience: Relationships, Results and Revenue
This data-packed session is for any operator looking to drive more revenue toward the bottom line while building relationships along the way. You’ll learn technology tools, tips and tricks to create a hyper-personalized tenant journey that prospects will love! Our presenter will also take a look at omnichannel communication trends and how comparable industries are investing in their customer-experience endeavors.
You’ll learn:
- How to chart the customer journey to identify opportunities to delight and serve
- How customer-relationship management can be a huge competitive differentiator
- Technology tools that can expand your reach by systematizing and standardizing your efforts
- Real-life data from thousands of facilities on tenant-communication preferences
- Examples of customer-experience wins in comparable industries
This product is also available as on-demand video.
