DVD - The Pillars of a Winning Self-Storage Customer Experience

Speaker: John Traver, CEO, XPS Solutions
Format: DVD (USPS Shipping Required)
Duration: 43 minutes

NOTE: Please allow up to three business days for the processing of your order.

The Pillars of a Winning Self-Storage Customer Experience
The customer experience (CX) has evolved rapidly over the last few years, especially for the modern-day self-storage tenant. This presents both challenges and opportunities for facility operators. Our presenter will help you understand what these are and how CX affects your bottom line. You’ll also learn how to tap into low-risk, high-reward improvements for your CX.

You’ll learn:

• How Amazon, Netflix and Uber have impacted customer expectations
• How today’s tenant wants to communicate
• What one change will save you money, make you money and improve your CX
• How you can get your onsite team engaged in the CX process
• Which CX metric is the most important

This product is also available as on-demand video.