Speaker: John Traver, CEO, XPS Solutions
Format: DVD (USPS Shipping Required)
Duration: 57 minutes
NOTE: Please allow up to three business days for the processing of your order.
Pivot to Win It: How to Think Fast and Change Quick in Any Self-Storage Service Environment
COVID-19 took everyone by surprise, and it certainly changed the self-storage customer experience (CX). Now that the pandemic is waning, are you prepared for whatever the next great market disruptor will be? Our presenter will provide strategies to help your business be nimbler, so you can pivot and make the changes that’ll keep it relevant and profitable in any environment, now and for many years to come.
You’ll learn:
- How the pandemic changed the self-storage CX
- How to assess your company’s CX and how it affects brand value
- Ways to leverage CX to create customer loyalty, even in unpredictable times
- How to accommodate the unexpected
- A roadmap to successful change implementation
This product will also be available as an on-demand video sometime in late September. In DVD format, it is included as part of the following discount packages:
