Speakers: Holly Fiorello, Director of Marketing, CallPotential; Phil Murphy, CEO and President, CallPotential and Next Door Self Storage
Format: Streaming Video
Duration: 53 minutes
Bridging the Digital Service Gap: Ways to Humanize Technology in Self-Storage
In the new virtual-first environment, technology can be used to supplement core business functions, automate time-consuming processes and streamline tasks. Still, your self-storage operation benefits from a human touch. In this session, you’ll discover how to shape tech-based service interactions with humanistic qualities like emotion, conversation and relationships, which impart values like trust, respect and dignity. Learn to bridge the gap between digital and people-led customer service!
You’ll learn:
- How to increase efficiency while maintaining exceptional service
- New tech tools that help you deliver better service
- How human-centric thinking shapes automation and vice versa
- A deep dive into communications success
- Automation strategies to augment, not replace, facility managers
This product is also available in DVD format, both as a single and as part of the following discount packages:
