Speaker: Sean Landry, Owner and President, Expert Storage Management
Format: Streaming Video
Duration: 57 minutes
Smooth Operator: How to Avoid and Resolve Disputes With Anyone in Your Self-Storage World
Conflict is part of life. It can happen anywhere, and certainly in a self-storage environment, where interactions are sometimes fueled by emotion. As a facility manager, you may eventually have to handle a dispute with a customer, coworker or superior. You may even ruffle feathers in the community. Thankfully, there are proven ways to avoid and handle disagreements. Our presenter will share examples and strategies.
You’ll learn:
- Common situations that give rise to conflict with customers or other staff
- How to “read” the other party and engage in active listening
- Strategies to de-escalate anger and other intense emotions
- How to keep your own reactions and behavior in check
- Resolutions that work in a self-storage environment
This product is also available in DVD format, both as a single and as part of the following discount packages:
