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Home / On-Demand Video / ISS Education Video 2020 /

Picture of The Pillars of a Winning Self-Storage Customer Experience

The Pillars of a Winning Self-Storage Customer Experience


There are challenges and opportunities when trying to elevate the self-storage customer experience. Learn how to tap into low-risk, high-reward improvements.
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Speaker: John Traver, CEO, XPS Solutions
Format: Streaming Video
Duration: 43 minutes

The Pillars of a Winning Self-Storage Customer Experience
The customer experience (CX) has evolved rapidly over the last few years, especially for the modern-day self-storage tenant. This presents both challenges and opportunities for facility operators. Our presenter will help you understand what these are and how CX affects your bottom line. You’ll also learn how to tap into low-risk, high-reward improvements for your CX.

You’ll learn:

  • How Amazon, Netflix and Uber have impacted customer expectations
  • How today’s tenant wants to communicate
  • What one change will save you money, make you money and improve your CX
  • How you can get your onsite team engaged in the CX process
  • Which CX metric is the most important

This product is also available in DVD format.

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