Self-Storage Mastery DVD 5-Pack: Customer Experience

Become a master of self-storage customer experience! This select, discount bundle offers insight to the buyer journey including service strategies, communication tools, digital interfaces, CRM and more.

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$129.00

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Format: 5 DVDs (USPS Shipping Required)
Duration: Approximately 3 hours, 7 minutes

NOTE: Please allow up to three business days for the processing of your order.

Self-Storage Mastery DVD 5-Pack: Customer Experience
Our Self-Storage Mastery DVD packs combine some of the best education sessions recorded during recent Inside Self-Storage World Expo and other educational events. Based on popular themes, these five-DVD bundles provide valuable, in-depth knowledge on highly requested topics of interest—at significant savings!

The Customer Experience package features self-storage experts discussing issues and strategies that are critical to the buyer journey. It includes:

The Pillars of a Winning Self-Storage Customer Experience – There are challenges and opportunities when trying to elevate the self-storage customer experience. Learn how to tap into low-risk, high-reward improvements.
Balancing the Personal and High-Tech Worlds of Self-Storage Customer Service – Learn how to balance in-person interactions and digital forms of customer service to positively and successfully engage with all self-storage customer types.
The Three Rs of Customer Experience: Relationships, Results and Revenue – This data-packed session will teach you the technology tools, tips and tricks needed to create a hyper-personalized tenant journey and customer experience prospects will love.
Bridging the Communication Divide: An Omnichannel Playbook for the Modern Self-Storage Operator – Learn how to ramp up self-storage customer engagement by using an omnichannel content strategy. Explore communication trends and statistics as well as current and future technology disruptors.
Turning Tenants Into Walking Billboards With an Exceptional Service Experience – Learn why pleasing current customers is critical and why word-of-mouth is the backbone of any local business. Our presenter shares insights to help you immediately improve your customer experience.

For full session descriptions, please click on the linked titles to view the individual product page.

Other packages in the Self-Storage Mastery DVD Series are: