Speakers: Kevin Kerr, Marketing Manager, Storage Commander Software; Warren Lieberman, President, Veritec Solutions; Steve Lucas, CEO and Managing Partner, The Storage Group
Format: DVD (USPS Shipping Required)
Duration: 60 minutes
NOTE: Please allow up to three business days for the processing of your order.
Cultivating a 5-Star Experience: How to Foresee and Meet the Needs of Your Self-Storage Customers
The restaurant and hospitality industries originated the idea of the five-star service experience. Now, the allure of the “gold standard” has quickly taken precedence in many businesses, including self-storage. To achieve it, every point of contact with a prospect or tenant should deliver an excellent customer experience (CX). Here’s how to craft one that wins the rental, time and time again.
You’ll learn:
- The cycle of the customer journey
- The value proposition of five-star service
- Tools to transform and optimize your CX
- The best practices for implementing a gold standard within your team
- How to measure the CX return on investment
This product will also be available as an on-demand video sometime in late September. In DVD format, it is included as part of the following discount packages:
