Speaker: Rick Beal and Magen Smith, Co-Founders, Atomic Storage Group
Format: DVD (USPS Shipping Required)
Duration: 60 minutes
NOTE: Please allow up to three business days for the processing of your order.
Secret Sauce: Leading the Market in a Big Way, Even as the Smaller Self-Storage Operator
Competition in today’s self-storage market may be tough, but it's possible for small and mid-size operations to outperform the larger, better-capitalized chains. Don’t be afraid to battle the big guys! Our presenter will give you a winning recipe for success, one that allows you to lead the market, regardless of how large your facility is or how many properties you own.
You’ll learn:
- How to personalize the customer experience and differentiate yourself in the market
- How to create a customer connection and put yourself in the purchasing path
- Ways to hire and train managers who become “storage solutions specialists”
- How to establish and track relevant key performance indicators
- How to manage customer complaints and convert the faithless into fans
This product will also be available as an on-demand video sometime in late September. In DVD format, it is included as part of the following discount packages:
